We love our customers, and our customers love us. Here are some of the great things we've heard about our staff and services.
“The YMCA of Metropolitan Chicago has been utilizing the many excellent services of Integrity Fitness/MSI for over 10 years. These services have included everything from purchasing and installing commercial flooring into our residential settings as well as our fitness centers. This includes everything from carpeting, rolled rubber and rubber tiles. Integrity Fitness/MSI has also helped us on numerous occasions when we at YMCA of Metropolitan Chicago needed professionals to assist us in closing down some of our locations by providing the means to remove, store and redistribute our fitness equipment into out other locations. The YMCA of Metropolitan Chicago has depended on Integrity Fitness/MSI for making us a leader in the community by providing top notch service work in our fitness centers. Everything from the high quality on site upholstery work to the dependable preventative maintenance programs the offer. Integrity Fitness/MSI has also provided great service in the area of warranty and out of warrant equipment repair. Since they have the ability to work with all of the major manufacturers and they have the most technicians in the industry; we have all the confidence they will always take care of us. Given their managements' attitude of being easily accessible, communication is never a problem. Just recently, we have had the pleasure of using another facet of their business by purchasing equipment. Integrity Fitness/MSI has provided us with many options here just like on their service side of their business everything from new equipment to refurbished equipment and even going to great lengths to rent us equipment. It is obvious that by offering so many great services to their customers that Integrity Fitness/MSI truly cares about their customers wants and needs. This is why it is no surprise they have been around for over 20 years and we expect they will be here for at least 20 more. I would highly recommend Integrity Fitness/MSI to any business needing their products and services.”
Thomas K., Director of Buildings and Properties
“Midwest Physical Therapy Center has been utilizing the services of Integrity Fitness/MSI for more than 10 years. We have utilized them for equipment purchases, service on existing equipment, safety and calibration checks, and moving our clinics. I cannot say enough about the entire staff at Integrity Fitness/MSI. The entire staff, including the management team, service technicians, and front office staff, truly goes the extra mile to ensure quality products and service. I trust their professional opinion when dealing with servicing equipment and also with making capital purchase decisions. Their prices are highly competitive. They are our only vendor for service, installation and purchasing of fitness equipment. I would highly recommend Integrity Fitness/MSI to any business needing their products and services.”
Craig K., PT - Director
“The Takeda Fitness Center powered by Plus One is a corporate facility approximately 2800 square feet (this includes two locker/shower rooms). We have a selection of cardio and strength training equipment with a large group classroom that incorporates the use of spin bikes. The facility is relatively new (one year) and Integrity Fitness/MSI was selected over other companies to provide us with a quality preventative maintenance program that is both feasible as well as excellent in customer service! The prompt attention to our needs has far exceeded our expectations. Mr. Bob Dutkiewicz took the time to really focus on the fitness center’s PM needs, taking the time to personally oversee the first visit and offering constructive feedback and suggestions to our endless questions and concerns. A salute to the staff who handle the invoices. They were extremely helpful in organizing a structured method that best met our requirements. I cannot say enough about Integrity Fitness/MSI and their professional but “almost like family” service! I would highly recommend and promote their service to other facilities!”
Ruth R., General Manager
"I have worked with Integrity Fitness/MSI personnel for the last 10 years and their level of professionalism and commitment is outstanding. In this day and age where you rarely get to speak with an actual person or get quality customer service, I am thankful [for] Integrity Fitness/MSI, because I know whatever my need is, will be addressed immediately."
Chris J., Regional Administrator, Home Properties - Chicago Region
"Integrity Fitness is a fantastic Fitness Equipment Service Company. The Wheaton Park District (Parks Plus Fitness Center) has been using them for years and they get better and better each year. Their technicians are very knowledgeable and honest. Their communication through their office employees is exceptional. They are reasonably priced and always strive to meet the needs of their customers. I would highly recommend their services to any Fitness Facility around the Chicagoland area."
Ryan M., Parks Plus Fitness Center
“Our organization has been doing business with Integrity Fitness for close to 10 years. During that time they have provided us with a monthly preventative maintenance program that meets our expectations. As with many facilities, it is crucial that our equipment be up and running at all times. When equipment does need repair, Integrity Fitness has always gone above and beyond to insure that our equipment is up and running as quickly as possible. Along with service, they also provide commercial fitness equipment. We have had very good success with the product from StarTrac, such as Treadmills, Total Body Trainers and Spin Bikes. We believe they are a full service equipment company and enjoy the relationship.”
Cheri M, Fitness Director, St. James Health & Wellness Institute
“Integrity Fitness has been [our] fitness equipment service provider for the last 15 years maintaining the original 12 fitness centers and keeping up with our growth to 72 fitness centers. Integrity Fitness always gives the best customer service and always treats you as their number one customer. They offer fair pricing and a level of individual attention and assistance that cannot be found anywhere else.”
Colleen L. (RD, LDN, CPRP, CPT), Wellness Manager of the Chicago Park District